Shipping policy
Shipping Policy
Last updated: February 12, 2026
At Zenvibez, we are committed to delivering your order quickly, safely, and reliably. Your satisfaction is our priority, and we work hard to ensure a smooth shipping experience from checkout to delivery.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed and dispatched, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.
Estimated Delivery Times
Delivery times vary depending on your location:
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Portugal: 2–5 business days
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European Union: 4–8 business days
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International Orders: 7–14 business days
Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak seasons. However, we always aim to deliver as quickly as possible.
Tracking Guarantee
Every order includes a tracking code guarantee.
As soon as your order ships, you will receive a tracking number via email, allowing you to monitor your shipment in real time. If you do not receive your tracking details within the stated processing time, please contact us immediately.
We believe in full transparency — you should always know where your order is.
Shipping Confirmation
Once your order is shipped, you will receive:
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A shipping confirmation email
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Your tracking number
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A link to track your package
If you do not see the email, please check your spam or promotions folder.
Delays & Delivery Issues
While we strive for fast and reliable delivery, occasional delays may occur due to factors outside our control (customs clearance, weather conditions, or courier delays).
If your order is delayed, lost, or marked as delivered but not received, please contact us. We will work directly with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout. Zenvibez is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately before your order is dispatched.
Need Help? We’re Here for You
If you have any questions about your shipment, tracking information, or delivery status, please contact us:
Our team is ready to assist you and resolve any issue that may arise. Your experience matters to us.