Return & Refund Policy

Last Updated: June 29, 2026

At ZenVibez, we strive to provide high-quality products that support personal growth and self-governance. Please read our policy carefully before making a purchase.

Product Availability

Our product catalog may change from time to time.

We may introduce new products, discontinue existing ones, or update our inventory without prior notice. The availability of physical and digital products is subject to change at our discretion.

Digital Products

Digital products include, but are not limited to:

• eBooks
• Digital journals
• Printable resources
• Templates
• Guides
• Worksheets
• Downloadable files
• Other digital content

Because digital products are delivered instantly and cannot be returned once accessed or downloaded, all digital product sales are final.

We do not offer refunds, returns, or exchanges for digital purchases except where required by applicable law.

If you experience a technical issue preventing you from accessing your purchase, please contact us. We will make every reasonable effort to help you access the product you purchased.

Physical Products

If you purchase a physical product from ZenVibez, you may request a return within 14 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The product is returned in its original packaging whenever possible.
• You provide proof of purchase.

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method within a reasonable timeframe, depending on your payment provider.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Digital products
• Downloadable content
• Gift cards (if offered)
• Personalized or custom-made products
• Items showing signs of use or damage caused after delivery

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photographs showing the product and any damage

We will review your request and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders for digital products cannot be cancelled once delivery has begun.

Physical product orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, our standard return policy applies.

Contact Us

If you have any questions about this Return & Refund Policy or require assistance with your order, please contact us through the contact information provided on our website.

We are committed to providing a fair, transparent, and straightforward purchasing experience for every member of the ZenVibez community.